What to Do After an Uber Accident

Posted on: April 10, 2021

Regardless of who’s at fault, accidents happen every day.

Here’s what to do if you’re involved in an Uber accident.


There’s no doubt that Uber, Lyft, and other rideshare programs have revolutionized the way Americans get from place to place. But as popularity and usage grows, so does the rate of traffic accidents.

Despite Uber’s U.S. Safety Report showing a low number of fatal accidents, a study by the University of Chicago Booth School of Business reported a link between the rise of ridesharing and a 3% increase in traffic deaths.

And neither report even mentioned the number of non-fatal accidents.

The fact remains that rideshare drivers are humans…humans without any special training. And no amount of statistics will be reassuring if you find yourself involved in an Uber accident.

At Beers & Gordon, we believe that everyone deserves a safe driving experience—whether that be in your own vehicle or someone else’s. In this article, we’ll go over the steps you need to take when you’re involved in an Uber accident.


Rideshare Accidents Are Different

Although both Uber and Lyft may provide up to $1,000,000 in bodily injury protection for passengers, insurance coverage for rideshare accidents isn’t as straightforward as you’d like.

Coverage for injuries and property damages vary from platform to platform, state to state, and even between each individual case.

Your Uber accident is a bit more complicated than an accident in your own car.

Depending on the unique circumstances surrounding your accident, you may seek coverage from your PIP benefits, the driver’s personal insurance policy, Uber/Lyft coverage, or even a third-party’s insurance policy.

Not knowing exactly where to turn or how much coverage you’re entitled to can complicate an already stressful situation. Following the proper steps after your Lyft or Uber accident will give you the best chance at a successful claim.


What To Do After an Uber Accident

Rideshare apps tend to give only minimal advice on what to do after an accident and this advice leaves out the most important step (calling an attorney).

But following the right steps after your Uber accident can make all the difference in whether you are properly compensated for your injuries.

1. Report the Accident to the Police

Having a police officer investigate the crash will create an official record with information that can support your claim. Don’t neglect this step!

2. Report the Accident to Uber

Don’t assume that the driver will report the accident. There have been reports of Uber dropping drivers from the platform after they have been involved in an accident. Your driver may not want to take this risk.

You can report traffic accidents (and any other unsafe behavior) through the app under the “Trip Issues” section. This will allow you to collect from Uber’s insurance policy.

We advise you to be very careful when speaking with any rideshare representative. Instead, refer them to your attorney.

3. Document the Scene

If you can, take your own photos of the scene while they are still fresh in your mind. A lot can change even during the time it takes for the police to arrive on the scene, so it’s best to start snapping pictures as soon as you can.

Document the scene and talk to any witnesses.

Talk to any witnesses and see if they would be willing to provide their information. Do not ask what they saw at this time, as this could be seen as trying to influence them.

You may want to screenshot the Uber driver information if the police cannot come to the scene. You may need that information later. If the Uber driver caused the crash, you may also want to obtain his/her insurance information.

4. Seek Medical Attention

Even if you don’t think you are seriously injured but are feeling pain, go to the emergency room or a doctor as soon as possible. Adrenaline and shock may keep you from feeling pain or other symptoms and an emergency room (or urgent care) visit will help you get an idea of the full extent of your injuries and prevent any complications.

No matter the cause of your accident, establishing a link between the accident and your health is crucial. Neglecting to visit the doctor immediately following your Uber accident will give the impression that you were not as injured as you may be feeling. Insurance companies question everything and often insist that failure to treat for several days is indicative that the injury was not serious.

5. Contact a Personal Injury Attorney

Most people think of car accident attorneys as being only necessary when the insurance provider is playing hardball with them.

This is exactly why all car accident victims should work with a lawyer.

Insurance providers and companies such as Uber have plenty of experience in dealing with car accident claims. As a result, they know exactly what they can get away with. Having an attorney on your side right from the beginning will ensure that no stone is left unturned so that you get the full compensation you’re entitled to.

Car accident lawyers do a lot more than argue on your behalf during a trial or mediation. Having a professional on your side will take much of the burden off your shoulders so that you can focus on recovery.



Coverage for your Lyft or Uber accident injuries is difficult to understand, even in the best of circumstances.

If you are involved in a ridesharing accident as a driver or passenger, contact the police and ridesharing app, document the scene, seek medical attention, and—most importantly—contact a car accident attorney as soon as possible.

The attorneys at Beers & Gordon have experience working on behalf of both insurance companies and individuals like you. Everything we learned from working on their side, we bring to your case to get you the best possible result.

Contact us today for a free consultation with a licensed attorney.


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